Returns & Refunds

Returns & Refunds

The Balmy Studio designs and handcrafts each piece in house. Our pieces are constructed allowing for timbers natural expansion and contraction depending on the nature of its surrounding, Deterioration of timber including expansion, shrinking, discolouration, small splits and cracks that may develop are all apart of the natural phenomenon of timber as a material. These are not a fault and are considered to add character and charm to a natural piece.
Items may differ from image in texture, grain and colour due to the nature of the material.

For any major faults that deem a piece structurally unusable and/or unsafe The Balmy Studio offer a two year conditional manufacturers warranty and will repair a item that is assessed to have a manufacturing fault.
Pickup and delivery fees are not included in warranty repairs and these are a cost to be paid by the customer.

Returns and exchanges on custom made pieces are not accepted in the case of change of mind, this includes colour, size and style. We encourage you to visit us in person to view pieces, when not possible arrange a facetime call to see our pieces in realtime to ensure our style of products are exactly what you are looking for when it comes to colours, sizes, materials and textures of each product and to answer any questions or ideas you may have.

Please keep in mind when ordering a piece your deposit amount is non refundable as materials are ordered and/or production starts immediately.

To avoid any issues please read over your invoice carefully as this states you agree to size, colour, style etc is correct in said invoice.